A number of times I have seen managers ready to terminate an employee and asked them if the employee knew that their performance had needed improvement. The response was always “of course they knew.” Then, just as I had suspected, the employee was … [Read more]
Recent Advice
Is training the answer? Get the most out of your training dollars.
It may seem laughably simple, but the first step to successful training is doing your research to figure out if training is even needed. However, companies spend thousands or even millions of dollars for ineffective training, instead of spending … [Read more]
Manager Development
Managers have a huge impact on the organization since they are managing teams of people who are interacting with your customers each and every day. However, many times managers are thrown into the role without sufficient training to … [Read more]